Grandford Media (ABN 40172244776) provides lead generation services for service-based businesses. This policy explains how we handle personal information collected through advertising campaigns we manage on behalf of our clients.
When you submit a form through one of our ads, we collect the information you provide — typically your name, phone number, email address, and answers to any qualifying questions included in the form (such as your suburb or the service you're interested in).
Your information is collected so the business whose ad you responded to can contact you about the service you enquired about. We do not use your information for any other purpose.
Your information is shared with the specific business whose ad you responded to. We use a customer management platform (GoHighLevel) to deliver your enquiry to that business and facilitate follow-up communication such as SMS confirmations and reminders. We do not sell your information to third parties.
Your information is stored securely within our customer management platform. We retain it only for as long as needed to provide our services to the business you enquired with.
You can request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected]. If you have a complaint about how your information was handled, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
Grandford Media [email protected]